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Amazon Great Indian Festival: Even after 9 days, customer gets no solution on wrong order

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With online sales in full swing, many customers are facing issues with wrong orders being delivered to them. Earlier, customer named Arpit Mehrotra had complained about a Noise smartwatch being delivered to him instead of an Apple Watch that he ordered from Amazon.

Sharing about the incident on LinkedIn, Mehrotra said he had contacted Amazon’s customer support who asked him to wait for three days to know the result of the report. However, in his recent post, he has said that even after nine days, there is no update on his order. 

In his updated post, he wrote, “This is day 9 of my ordeal with Amazon.in. It has been 9 days now but there investigation and my harassment is still going on.”

He added that after he reported the incident on social media for 3 continue days, he only received an apology call from Amazon, however, there has been no clear word on refund or delivery of the new order. 

“Such a #fraud was committed and after reporting they only called me to apologize after I raised this issue on social media for 3 continuous days. Otherwise they were just not bothered to call even!,” he said in his post.

He further added, “I have no word from them whether they are refunding my money or getting me the right product! This is a state of affairs with amazonindia.”

“There apology mails also sound rude! They tell me if I raise further queries then investigation is bound to delay. It’s my money at stake but their arrogance is just not going in dealing with this fraud or scam,” he added.

He also said that there is no open box deliveries available with phones or watches. Open box deliveries are only for TV appliances, washing machine, air conditioner and other items. 

With Amazon’s Open Box Inspection, the delivery associate will unpack your order package at the time of delivery for your inspection. You can verify the order to ensure the right product is delivered without any damages and has the required accessories enclosed. Open Box Inspection eligibility messaging is displayed on the product detail page for eligible orders.

Speaking to LiveMint, Mehrotra said he had ordered an Apple SE Watch and paid around 23,000 after applying discounts. “The watch was originally priced at 28,000 and he got 4,500 SBI Credit card discount, so purchased the watch for around 23,000.”  

“When I received the product, it was a noise dial kept inside apple packaging. When I got the product, I had immediately reported the delivery boy and he also reported to the Amazon staff. Secondly, as I did not get any call from them, so I called them up. I was told to mail the images and I did mail them. When I asked for the procedure, they told me to wait for three days and after and will inform the result of the investigation.”

He further added, “I did call them as it was my money at stake.”

“On 26th September, I was told of give 3-5 business days which is over now.”

Mehrotra said he mailed them on 3rd October asking for update, they have again asked for 3 more days for the investigation.

“I really don’t know what is going on,” he said. 

When asked if he faced any such issue with other deliveries, he said, “I ordered 2 thing one was apple watch and other was Samsung wireless earbuds. So my earbuds were delivered on time and I got that on Saturday i.e. 23 September.”

Apart from Mehrotra, other customer too have faced such issues.

Yashaswi Sharma had purchased a laptop from Flipkart Big Billion Days sale. To his disappointment and shock, Flipkart delivered packages of Ghadi detergent. The delivery was accepted by his father who was unaware of the “open-box” delivery concept and simply accepted the order without inspecting it, Sharma said. Now, Sharma says that he has CCTV footage to back up his claim of a Flipkart delivery boy coming and going without the box being inspected. But, the e-tailer’s customer service executive asserted that since the delivery was accepted, no refund is possible.

“Flipkart as a customer-focused organisation observes a zero-tolerance policy on all incidents that impact customer trust. It is of utmost importance to us to ensure the best possible online shopping experience for our customers. In this specific case that offered an Open Box Delivery option, the customer shared the OTP with the delivery executive without opening the package. Once the details of the incident were verified, our customer service team initiated a refund that will be credited within 3-4working days. We have identified the issue and have also initiated action against the errant party,” Flipkart said in a statement

Meesho too faced a similar situation. A man from Bihar said that he ordered a drone from Meesho online commerce platform. But instead, he received kilos of potatoes. Only this time, the customer has the entire incident on camera. Chetan Kumar, a businessman from Nalanda’s Parwalpur found the package suspicious and therefore asked the delivery boy to open the box before accepting the order. He recorded the episode on mobile which shows potatoes stacked inside the box that was meant to carry the drone.

 

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