Cell phones are prone to failure and need maintenance and minor repair jobs over time. For that, owners look for repair shops. People also look for related accessories like screen protectors, chargers, etc.
Thus, starting a repair shop can be a smart choice if you have a strong interest in technology and smartphones. Along with that, if you already own a repair lab, and want a repair shop management system, we are here.
Below, we will highlight some of the great features to look for in an automation tool for your lab. Moreover, we will share some marketing strategies so that you can boost your customer base and profitability. Let us begin.
- Inventory Management
Managing inventory is a difficult task. Sometimes, it gets really frustrating that you have to keep an eye on all the repair parts and accessories. Why?
The primary reason behind all that mess is that most repair shop owners still rely on using manual methods. In addition, using paperwork and carbon copies has a high chance of human errors as well.
Thus, if you are looking for repair shop management software for your lab, ensure it can organize your inventory. For that, you can get help from the internet, ask other repair shop owners, etc. The automation tool will let you know whenever you are running out of stock. So, you don’t have to lose any sales opportunities due to a shortage of stock.
Similarly, using the system, you should be able to connect with your desired vendors to reorder the products. Furthermore, if you want to boost sales, you know what are the must-have products for your phone store. So, you would know what are the most demanding and sold-out accessories these days.
- Employee Management
One of the most important things at your repair lab is your employees and technicians. In fact, consider them as your asset. They can make your repair business grow, depending upon their experience, skills, and professionalism. However, also keep in mind that less experienced and unprofessional staff members can take your lab to a standstill.
For that reason, we suggest you be careful whenever you are hiring someone. Ensure they are polite and aware of professional ethics. Because not all the people and workers are the same. Some of them will work for your growth, while some will try to dodge you.
Therefore, whenever you look for a repair shop management system, ensure it can help you manage technicians. For instance, it should be able to let you know your employees’ check-in, and check-out timings. Ultimately, you will get to know how many hours they have worked and how many devices a technician has repaired.
This way, you will be able to easily process their payrolls and calculate their incentives and bonuses, if any. In addition, none of them will try to dodge you, like stealing cash or lying about their hours.
- Point of sales
On the 3rd, we have a point of sale. It is a must-have feature for your software for the phone repair shop. So, while picking a system, ensure it has a POS feature. This includes having
- Customer relationship management
- Repair Ticket Management
- Pre & Post Repair Checklist
- Deposits
- Reports
- Payment integrations
- Refunds and warranty claims
- Group discounts
These are all the features that a POS software for a phone repair shop offers. These will help you manage customers and payments and repair jobs efficiently. Along with that, you will be able to offer group discounts and warranty claims for specific clients. So, if any of the customers are unsatisfied with the repair job or the accessories, they can get back to you hassle-free.
- Online Appointments
These days, life has become very busy. And this is not the case with repair shop owners like you but also for your target audience. They barely have time to visit a phone repair shop. Furthermore, if they do visit a lab, they have to wait up to half an hour, which is really frustrating.
Therefore, you should pick a software offering online appointments. Using that, your customers can schedule an appointment prior to visiting your store. Thus, they don’t have to wait for too long and can get their turn easily.
This can be an effective way of marketing for your business as well. The customers will surely spread the word in their circle, and you can have more visitors, boosting revenue.
- Marketing
It will be challenging for you to increase your customer base without promoting your shop. Accordingly, you need to advertise your repair services. For that, you can look for social media tips for a phone repair business. It will help you understand the best, most effective social media tactics.
In addition, picking the right repair shop management software can be a good move. Why? It will help you market your phone repair lab even more efficiently.
Using such a system, you can send promotional emails and messages to customer groups. This will let them know what repair services and products you sell at your store. Along with that, you will have an option for custom email templates. So, you and any of your employees do not have to design and write those lengthy emails.
- Reporting
Lastly, we will suggest you pick a software offering a reporting feature. Data and analytics can help you simplify the overall progress of your repair business. So you would know what to do next.
Similarly, you can get a snapshot of your shop’s profitability. It will not only help you save money on taxes but also enhance profitability. Moreover, you can keep track of cash and offline credit cards with precise reporting to increase your business revenue.
Final Words
Relying on manual methods to streamline your repair processes is not worth it. In the end, you need efficient software that can help you streamline everything. In addition, equipping an efficient system will help you have time and hassle and is error-free. So, you can track the progress of your employees, cash flow, and, ultimately, the growth of your business.
